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1. Shipping Responsibilities

Vendors are responsible for the timely processing and shipping of orders to customers using the designated shipping methods.

2. Shipping Methods

All shipments for Malawians must be done through:

• Postal Office
• Speed Courier

Local pickups are not allowed.

3. Shipping Costs

• Vendors may apply a shipping fee or choose to offer free shipping. Shipping rates should be clearly communicated to customers during the checkout process.

4. Handling Time

• Orders should be shipped within 2 business days after payment confirmation. Vendors must specify their handling time in their product listings.

5. Shipping Receipts

• Once a product has been shipped, vendors are required to send a clear receipt to the customer, including a stamp as proof of shipment.

6. Tracking and Notifications

• Vendors should provide tracking information to customers where applicable and keep them informed of any delays or issues with their shipments.

7. Lost or Damaged Shipments

• Vendors are responsible for ensuring that products are packaged securely. In cases of lost or damaged shipments, vendors should assist customers in filing claims with the shipping carrier.

9. Customer Communication

• Vendors must maintain clear and professional communication with customers regarding shipping-related inquiries and updates.

10. Policy Updates

• This shipping policy is subject to change. Vendors will be notified of any updates, and it is their responsibility to stay informed about the current shipping policies.