At YABOOKAMW.COM, we strive to provide the best shopping experience and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds are issued for purchases made on our platform.
1. Eligibility for Refunds
Refunds are issued under the following conditions:
- Defective or Damaged Products: If the product received is defective, damaged, or significantly different from the description provided on the site.
- Non-Delivery of Products: If the product is not delivered within the estimated delivery time due to vendor or shipping delays.
- Order Cancellations: If the order is canceled before the product is shipped.
2. Conditions for Refund Requests
To qualify for a refund:
- The refund request must be made within 7 days of receiving the product.
- The product must be unused, in its original packaging, and include all accessories, tags, and manuals.
- Proof of purchase (e.g., order number or receipt) is required.
- For defective or damaged products, clear photos or videos showing the issue must be provided.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Digital products or downloadable items once accessed or downloaded.
- Perishable goods (e.g., food items) unless they arrive damaged or spoiled.
- Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
4. Refund Process
- Request Submission: Submit your refund request via email to yabookamw@gmail.com or through your account on YABOOKAMW.COM. Include your order details and any supporting evidence (photos or videos).
- Evaluation: Refund requests will be reviewed within 3 business days.
- Approval/Denial: You will receive an email confirming the approval or denial of your request.
- Refund Issuance: Approved refunds will be processed within 5–7 business days. Refunds are issued to the original payment method.
5. Shipping and Return Costs
- If the refund is due to a defective, damaged, or incorrect item, we will cover return shipping costs.
- For other returns, the customer is responsible for return shipping fees.
6. Vendor-Specific Refunds
As YABOOKAMW.COM is a multi-vendor platform, individual vendors may have specific refund policies. However, all vendors are required to comply with our platform’s minimum refund standards.
7. Contact Us
If you have questions or concerns regarding this Refund Policy, please contact us:
- Email: yabookamwcustomercareservice@gmail.com
- Address: Ntchisi Trading Boma, Malawi